Technical Training Specialist

At Bloq.it, we’ve created the world’s leading smart locker solution, solving online deliveries by enabling everyone to participate easily, reducing delivery costs, and making them more sustainable.

We’re quickly expanding, and after growing at 1000% for three years in a row, we’re now the fastest-growing Smart Locker company in the world and one of the fastest-growing scale-ups in Europe.

We are seeking a dynamic and experienced Technical Training Specialist to join our Deployment & Maintenance (D&M) Team. This role is responsible for designing, developing, and delivering comprehensive training programs for technicians and partners, ensuring they acquire the necessary skills and knowledge for both deployment and maintenance operations. The ideal candidate has a strong background in technical training and a passion for developing engaging learning experiences.

This is a hybrid position, ideally based in Portugal but open to one of the offices in Lisbon, Porto, Madrid, Milan, Brussels, Paris or Amsterdam with travel up to 50% - 80% on site.

What will be your responsibilities?

• Develop and execute structured training programs tailored to technicians and partners involved in deployment and maintenance of Bloq.it solutions;
• Design and maintain training materials, including manuals, guides, video tutorials, and online learning modules;
• Conduct both in-person and virtual training sessions, ensuring accessibility to a global audience;
• Collaborate with internal stakeholders, including Product, Engineering, Safety, and Operations teams, to ensure training content is aligned with the latest tools, processes, and best practices;
• Implement and oversee certification programs to validate technician and partner competencies;
• Continuously assess and improve training programs based on feedback and industry best practices;
• Develop evaluation metrics and track the effectiveness of training initiatives, making data-driven adjustments when necessary;
• Support the localization of training materials for multiple regions, ensuring cultural and linguistic appropriateness.

What are the requirements to join us in this position?

• 3-5 years of professional experience in technical training, preferably within hardware, field service, logistics, or deployment & maintenance environments;
• Strong understanding of technical deployment and maintenance processes, particularly in a hardware or IoT-related industry;
• Fluency in English (written and spoken); additional European languages are a plus;
• Experience with Learning Management Systems (LMS) and content creation tools;
• Ability to break down complex technical concepts into clear and engaging training materials for different audiences;
• Strong presentation and facilitation skills, with experience in both virtual and in-person training delivery;
• Excellent organizational and project management skills, with the ability to manage multiple training programs simultaneously;
• Strong analytical mindset with experience measuring training effectiveness and performance.

Extra Valued Skills

• Experience in fast-growing startups or rapidly scaling businesses;
• Knowledge of e-learning methodologies and instructional design best practices;
• Certification in training, instructional design, or adult learning methodologies;
• Familiarity with deployment & maintenance processes in a logistics, engineering, or technology-driven industry.

What will you get if you join us in this position?

• The opportunity to be the key training expert for Deployment & Maintenance, shaping how our technicians and partners learn and perform;
• A dynamic and fast-paced work environment with a culture of innovation, collaboration, and continuous learning;
• Competitive salary and benefits package, tailored to your experience and skills;
• Flexible work conditions, including a remote-friendly policy and a flexible schedule that allows you to balance your work and personal life;
• Regular in-person meetings at our Offices in Portugal (Lisbon and Porto), fostering team connection and collaboration;
• The chance to make a tangible impact by ensuring our deployment and maintenance teams are equipped with the best skills and knowledge.
  
  Got questions or curious if this role is the right fit? Reach out directly to Pedro Calado at pedro.calado@bloq.it — happy to chat.

If you're a passionate and strategic Technical Training Specialist, ready to shape the future of smart locker solutions, Bloq.it is the place for you.