At Bloq.it, we’ve created the world’s leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable.
We’re quickly expanding, and after growing at 1000% for three years in a row, we’re now the fastest-growing Smart Locker company in the world and one of the fastest growing scale-ups in Europe.
We are in search of a Support Training & Knowledge Specialist to join our innovative team as our new #bloqstar. As a Training Specialist, you will develop and deliver comprehensive onboarding and continuous education programs for Bloq.it’s support teams, field technicians, and, where applicable, external partners. Your goal is to ensure every stakeholder is equipped with the right skills and knowledge to excel.
What will be your responsibilities
- Design and update training modules for new agents, covering product features, support processes, and soft skills;
- Collaborate with Product Gurus, Tooling Experts, and others to keep materials current with evolving solutions;
- Assess trainee progress, identify skill gaps, and recommend targeted improvement plans;
- Utilize e-learning platforms, workshops, and on-the-job coaching sessions to cater to different learning styles;
- Plan, create, and host regular training sessions (onsite or remote) to ensure agents stay up-to-date on product knowledge and support procedures.
What are the requirements to join us in this position
- Background in creating engaging, effective learning experiences;
- Comfort delivering training sessions - both in-person and virtually - to diverse audiences;
- Able to grasp new product features and software tools quickly, translating them into accessible trainings;
- Skilled in managing multiple training calendars, cohorts, and content updates simultaneously
- Experience creating easy to consume documentation and content, such as explainer videos or visual guides, to help learning process of new agents;
- Fluency in English and Portuguese (written and spoken).
What will you get if you join us in this position
- The opportunity to join our Ops - Support team and play a pivotal role in shaping the skills of new hires and ensure consistent service quality as Bloq.it scales and contributing to innovative solutions that redefine Bloq.it's revolution in the smart locker industry;
- A dynamic and fast-paced work environment with a culture of innovation, collaboration, and continuous learning;
- Competitive salary and benefits package, tailored to your experience and skills, including performance-based bonus and Portuguese health insurance;
- Flexible work conditions, including a remote-friendly policy and a flexible schedule that allows you to balance your work and personal life;
- Regular meetings in-person at our HQ Office in Lisbon, PT, giving you the chance to connect with the team and immerse yourself in our company culture.
If you're a passionate Support Training & Knowledge Specialist ready to shape the future of smart locker solutions, Bloq.it is the place for you.
Join our team of #bloqstars and help us redefine the last-mile delivery experience!
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