As a Software Technical Writer, you will be a key member of the Bloq.it Support team. You will create and maintain software documentation to help us support high-quality smart locker solutions. This role requires cross-functional collaboration with experts across multiple teams to ensure that the documentation is comprehensive and up-to-date.
What will be your responsibilities
- Update and create documentation from scratch, such as Knowledge Base articles and software guides, using a hands-on approach.
- Develop internal release notes to raise awareness of major software updates.
- Support the creation of software training materials.
- Regularly maintain and update the documentation to reflect product enhancements, user feedback, and evolving needs.
- Ensure that the documentation is well-organized, standardised, and easily accessible.
- Identify gaps in documentation and address them appropriately.
- Collaborate with team members and subject-matter experts from various departments, including Support, Product, and Engineering.
What are the requirements to join us in this position
- Minimum of 3 years of experience in a software technical writing role
- Experience documenting products preferably encompassing software, firmware, and hardware aspects
- Experience working cross-functionally with Support, Product, and Engineering teams
- Based in Portugal
- Fluency in English and Portuguese
- Excellent written and verbal communication skills, with the ability to clearly and concisely explain complex technical concepts to different audiences
- Excellent attention to detail, a proactive mindset, and strong interpersonal skills
- Experience with knowledge base platforms and/or documentation authoring tools
- Experience with creating images and other visuals to enhance the documentation
Extra Valued Skills
- Experience working in an enterprise or start-up environment.
- Experience with building release notes and/or training materials.
- Familiarity with IoT devices, and/or MQTT protocol, and/or Linux command line.
What will you get if you join us in this position
- The opportunity to play a pivotal role in Bloq.it’s revolution in the smart locker industry;
- A dynamic, fast-paced environment with a culture of innovation, collaboration, and continuous learning;
- Competitive salary and benefits, including a performance-based bonus and Portuguese health insurance;
- Hybrid work conditions and a flexible schedule to support work-life balance;
- Regular in-person meetings at our Offices in Portugal (Lisbon and Porto), allowing you to connect with the team and immerse yourself in our company culture.
If you're a passionate Technical Writer and technically minded individual with a passion for technology and a desire to grow in a dynamic startup environment, Bloq.it is the place for you.
Got questions or curious if this role is the right fit? Reach out directly to Pedro Calado at pedro.calado@bloq.it — happy to chat.
Join our team of #bloqstars and help us redefine the last-mile delivery experience!
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