At Bloq.it, we’ve created the world’s leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable.
We’re quickly expanding, and after growing at 1000% for three years in a row, we’re now the fastest-growing Smart Locker company in the world and one of the fastest growing scale-ups in Europe.
We are in search of a Senior IoT Support Engineer to join our innovative team as our new #bloqstar. As a Senior IoT Support Engineer, you will address complex hardware and connectivity issues (L3 escalations) related to sensors, network modules, and edge devices integrated within our locker systems. You’ll collaborate closely with the hardware engineering and Specialist Team Lead to diagnose, resolve, and prevent large-scale IoT interruptions.
What will be your responsibilities
- Investigate advanced connectivity failures, sensor malfunctions, and hardware integration issues;
- Work hand in hand with hardware design teams to test, validate, and optimize new IoT components;
- Monitor data flow between edge devices and cloud services, detecting anomalies and implementing proactive fixes;
- Create clear troubleshooting and maintenance procedures for internal support agents and field technicians.
What are the requirements to join us in this position
- Demonstrated expertise with sensor networks, wireless communications (Wi-Fi, GSM, LPWAN, etc.), and microcontrollers;
- Comfortable operating in both hardware debugging tools and software logs;
- Strong aptitude for diagnosing diverse issues in complex IoT ecosystems;
- Experience teaming up with electronics engineers and product managers to bring solutions to market;
- Fluency in English and Portuguese (written and spoken).
What will you get if you join us in this position
- The opportunity to join our Ops - Support team and play a pivotal role in resolving complex IoT hardware and connectivity issues and contributing to innovative solutions that redefine Bloq.it's revolution in the smart locker industry;
- A dynamic and fast-paced work environment with a culture of innovation, collaboration, and continuous learning;
- Competitive salary and benefits package, tailored to your experience and skills, including performance-based bonus and Portuguese health insurance;
- Flexible work conditions, including a remote-friendly policy and a flexible schedule that allows you to balance your work and personal life;
- Regular meetings in-person at our HQ Office in Lisbon, PT, giving you the chance to connect with the team and immerse yourself in our company culture.
If you're a passionate Senior IoT Support Engineer ready to shape the future of smart locker solutions, Bloq.it is the place for you.
Join our team of #bloqstars and help us redefine the last-mile delivery experience!
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