At Bloq.it, we’ve created the world’s leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable.
We’re quickly expanding, and after growing at 1000% for three years in a row, we’re now the fastest-growing Smart Locker company in the world and one of the fastest growing scale-ups in Europe.
We are in search of a Data Analyst to join our innovative team as our new #bloqstar. As a Data Analyst, you will sit within the Intelligence Team, turning raw support data into actionable insights. You’ll design and maintain dashboards, respond to ad-hoc data requests, and collaborate with colleagues to continually elevate Bloq.it’s support processes.
What will be your responsibilities
- Build real-time and periodic reporting tools to track ticket volumes, SLA adherence, and operational KPIs;
- Investigate spikes in issues, unusual trends, or client-specific concerns and produce clear, concise findings;
- Collaborate with the Tooling Specialist to ensure accurate data flow from various systems;
- Present actionable recommendations to the Intelligence Team Lead and other stakeholders;
- Prepare periodic business review reports and performance summaries for customers, highlighting key insights and recommendations.
What are the requirements to join us in this position
- Experience with BI platforms (e.g., Power BI, Tableau, Looker) and data manipulation (SQL, Python, etc.);
- Ability to dissect complex data sets and identify root causes behind trends;
- Capable of explaining technical findings to both technical and non-technical audiences;
- Comfortable working cross-functionally with support managers, tool specialists, and engineering teams;
- Fluency in English and Portuguese (written and spoken).
What will you get if you join us in this position
- The opportunity to join our Ops - Support team and play a pivotal role in analyzing and optimizing support data to enhance efficiency, improve processes, and drive strategic decision-making and contributing to innovative solutions that redefine Bloq.it's revolution in the smart locker industry;
- A dynamic and fast-paced work environment with a culture of innovation, collaboration, and continuous learning;
- Competitive salary and benefits package, tailored to your experience and skills, including performance-based bonus and Portuguese health insurance;
- Flexible work conditions, including a remote-friendly policy and a flexible schedule that allows you to balance your work and personal life;
- Regular meetings in-person at our HQ Office in Lisbon, PT, giving you the chance to connect with the team and immerse yourself in our company culture.
If you're a passionate Data Analyst ready to shape the future of smart locker solutions, Bloq.it is the place for you.
Join our team of #bloqstars and help us redefine the last-mile delivery experience!
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