At Bloq.it, we’ve created the world’s leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable.
We’re quickly expanding, and after growing at 1000% for three years in a row, we’re now the fastest-growing Smart Locker company in the world and one of the fastest growing scale-ups in Europe.
We are in search of a Business Intelligence Manager to join our innovative team as our new #bloqstar. As the Business Intelligence Manager, you will report to the Head of Support and spearhead initiatives in data analytics, continuous improvement, and tooling optimization. You’ll lead a small, highly skilled team dedicated to using data to refine support operations, automate repetitive tasks, and drive measurable efficiency gains.
What will be your responsibilities
- Direct data collection, dashboard creation, and reporting to guide decision-making across the Support org;
- Identify inefficiencies and lead projects to streamline ticket handling, escalations, and other core workflows;
- Oversee the selection, configuration, and integration of support tools (ticketing systems, CRMs, etc.);
- Manage the Data & Analytics Specialist and the Tooling Specialist, ensuring alignment on priorities and deliverables.
What are the requirements to join us in this position
- Significant background in BI, analytics, or operations research, with a proven track record of using insights for process enhancements;
- Skilled at coordinating cross-functional improvements and measuring their impact;
- Comfortable discussing and guiding tool integrations, system configurations, or basic automations;
- History of managing small teams, setting strategic goals, and delivering results;
- Fluency in English and Portuguese (written and spoken).
What will you get if you join us in this position
- The opportunity to join our Ops - Support team and play a pivotal role in leveraging data-driven insights to optimize support operations, enhance efficiency, and drive continuous improvement and contributing to innovative solutions that redefine Bloq.it's revolution in the smart locker industry;
- A dynamic and fast-paced work environment with a culture of innovation, collaboration, and continuous learning;
- Competitive salary and benefits package, tailored to your experience and skills, including performance-based bonus and Portuguese health insurance;
- Flexible work conditions, including a remote-friendly policy and a flexible schedule that allows you to balance your work and personal life;
- Regular meetings in-person at our HQ Office in Lisbon, PT, giving you the chance to connect with the team and immerse yourself in our company culture.
If you're a passionate Business Intelligence Manager ready to shape the future of smart locker solutions, Bloq.it is the place for you.
Join our team of #bloqstars and help us redefine the last-mile delivery experience!
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