Senior Key Account Manager

At Bloq.it, we’ve created the world’s leading smart locker solution - solving last-mile deliveries by enabling everyone to participate easily, reducing delivery costs, and making them more sustainable.

We’re quickly expanding: after growing at 1000% for three years in a row, we’re now the fastest-growing Smart Locker company in the world and one of the fastest-growing scale-ups in Europe.

We are looking for a Senior Key Account Manager to join our team and act as our new #bloqstar. In this role, you will take ownership of strategic, high-value client relationships, ensuring our customers gain maximum value from our smart locker solutions while driving long-term satisfaction and account growth.

What will be your responsibilities

• Manage and nurture relationships with Bloq.it’s key accounts, serving as the primary point of contact and ensuring high levels of client satisfaction and retention;
• Oversee the onboarding process for new strategic clients, ensuring a seamless implementation and adoption of our smart locker solutions;
• Use data-driven insights to monitor account health, anticipate client needs, and proactively resolve any challenges or concerns;
• Coordinate cross-functional efforts between product, engineering, and operations teams to ensure client requirements are met and exceeded;
• Conduct regular business reviews with clients, offering strategic guidance on best practices and continuous optimization of our solutions;
• Act as the voice of the customer within Bloq.it, advocating for enhancements in product and process to better serve our key accounts.

What are the requirements to join us in this position

• 5+ years of experience in a key account management, customer success, or related customer-facing role, ideally in a tech-driven environment;
• Proven track record of successfully managing large or strategically important accounts, driving retention and growth;
• Proficiency in project management, with the ability to handle complex, multi-stakeholder projects effectively;
• Experience collaborating with engineering teams (software/hardware) to address client needs and product improvements;
• Strong analytical skills, using data to anticipate account challenges and proactively propose solutions;
• Excellent communication and relationship-building skills, with the ability to engage effectively with both executive-level stakeholders and technical team;
• Fluency in English, both verbal and written.

Extra valued skills

• Knowledge of the last-mile delivery or logistics industry, bringing relevant insights into customer pain points;
• Fluency in an additional European language (e.g., German, French);
• Familiarity with hardware/software integration or IoT-based solutions.

What will you get if you join us in this position

• A pivotal role in shaping the success of our most important accounts and influencing Bloq.it’s growth trajectory in the smart locker industry;
• A dynamic, fast-paced environment, characterized by innovation, collaboration, and continuous learning;
• Competitive compensation package, including a performance-based bonus and Portuguese health insurance;
• Flexible work conditions, including remote-friendly policies and a schedule that supports work-life balance;
• Opportunities to meet regularly at our HQ in Lisbon, PT, connecting with your peers and immersing yourself in our culture;
• Direct impact on Bloq.it’s continued success, actively contributing to the transformation of last-mile delivery and smart locker solutions;
• Ongoing professional development with the chance to grow your skills and expertise in a cutting-edge environment.

If you’re a passionate and results-driven Senior Key Account Manager ready to help shape the future of last-mile delivery, Bloq.it is the place for you.

Join our team of #bloqstars and help redefine the smart locker experience!