Head of Customer Delivery

Bloq.it is Europe’s fastest-growing smart locker technology company, transforming last-mile delivery with cost-efficiency, sustainability, and seamless user experiences. With millions of users and tens of millions of transactions annually, we continue to expand our footprint across multiple European markets.

Now, to better serve our growing portfolio of enterprise clients, we are creating a Customer Delivery function to bring predictable, high-quality releases and implementations.

As Head of Customer Delivery, you will report directly to senior leadership (VP Software Engineering) and spearhead a newly established function tasked with end-to-end enterprise client delivery. You will manage a team of Technical Project Managers and collaborate with Product, Engineering, Customer Success, and Sales teams to plan, execute, and monitor client-specific features, integrations, and rollouts. Your technical background will be essential in aligning customer requirements with Bloq.it’s core roadmap, driving predictable, scalable delivery processes, and ensuring top-tier customer satisfaction.

What will be your responsibilities

• Establish & Lead the Customer Delivery Function : Define and implement a cross-functional framework that manages client-specific software releases, coordinating with Product, Engineering, QA, and Support.
• Oversee the delivery pipeline to balance roadmap priorities with customer-specific needs, ensuring minimal context switching for engineering teams.
• Team Management & Development : Lead a team of Software/Technical Project Managers.
• Provide clear goals, performance metrics, and growth paths for your team, fostering a culture of accountability and continuous improvement.
• Customer Alignment & Stakeholder Management: Serve as the primary escalation point for client delivery, working closely with enterprise customers to define requirements, manage expectations, and coordinate releases.
• Collaborate with Customer Success, Sales, and Product to ensure consistent communication of project status, risks, and mitigation strategies.
• Technical Coordination & Risk Mitigation: Leverage your technical background to anticipate and resolve challenges around integrations, API changes, or architecture adjustments.
• Drive risk management practices, SLA tracking, and clear documentation for all in-flight projects.
• Delivery Governance & Metrics: Implement standardized delivery methodologies (Agile, Scrum, Kanban, or hybrid) and relevant KPIs (on-time delivery, SLA compliance, customer satisfaction).
• Create transparent reporting frameworks (MBRs, QBRs) to keep internal and external stakeholders informed of progress and outcomes.

What are the requirements to join us in this position

• Technical Background: Demonstrated experience in software development, systems architecture, or technical project management. Familiarity with cloud environments, APIs, and integration best practices is highly valued.
• Enterprise Delivery Expertise: Proven track record overseeing complex, large-scale client implementations in a SaaS, enterprise software, or technology-centric environment.
• Leadership & Team Building: Experience hiring, managing, and mentoring project managers or similar roles, with strong coaching and feedback skills.
• Strategic & Operational Balance: Ability to define delivery strategies and also dive into details to resolve technical obstacles or process bottlenecks.
• Cross-Functional Collaboration: Skilled at liaising with Product, Engineering, Customer Success, and external stakeholders to align priorities and maintain shared accountability.
• Data-Driven & Process-Oriented: Comfortable using project management tools, metrics, and reporting to ensure delivery transparency and continuous improvement.

What will you get if you join us in this position

• High-Impact Role: Shape Bloq.it’s entire approach to enterprise client delivery, directly influencing customer satisfaction, retention, and revenue growth.
• Strategic Influence: Collaborate with senior leadership to refine our product strategy while ensuring on-time, high-quality releases to key customers.
• Team & Culture Building: Lead and grow a newly established department, nurturing a culture of proactive problem-solving and technical excellence.
• Dynamic & Fast-Growing Environment: Join a rapidly scaling tech company recognized for pioneering hardware and software solutions in last-mile delivery.
• Competitive Compensation & Benefits: Performance-based incentives, health coverage, and additional perks suited to your expertise and responsibilities.
• Long-Term Career Growth: Opportunity to expand responsibilities as Bloq.it continues to grow internationally and broadens its product portfolio.

If you’re passionate about building high-performing teams and orchestrating complex enterprise software deliveries in a fast-paced environment, we’d love to meet you.

Ready to join Bloq.it and revolutionize last-mile delivery? Apply now to become a #bloqstar.