Maintenance Technician Manager

At Bloq.it, we’ve created the world’s leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable.

We’re quickly expanding, and after growing at 1000% for three years in a row, we’re now the fastest-growing Smart Locker company in the world and one of the fastest growing scale-ups in Europe.

We are in search of a Survey and Maintenance Technician near Milan or Rome to join our innovative team as our new #bloqstar. In this role, you'll play a crucial role in supporting our growth in Italy and setting the basis for our local development.

What will be your responsibilities

• Execute routine maintenance and repairs on smart locker systems to ensure optimal performance;
• Troubleshoot and resolve technical issues, providing on-site and remote support;;
• Maintain detailed records of maintenance activities, repairs, and parts inventory;
• Conduct inspections and testing of equipment to identify and address potential issues before they escalate;
• Develop and implement preventive maintenance schedules to reduce downtime and extend equipment lifespan;
• Provide technical training and support to team members and clients to ensure proper use and maintenance of the lockers;
• Assist in the development and documentation of maintenance procedures and best practices;
• Execute technical sites visit (Survey) prior installation to technically evaluate the eligibility of the location and asses adaptation required;
• Search for potential maintenance vendors in the assigned area;
• Train and coordinate vendors and manage them to perform maintenance in the assigned area according to the SLA of the agreement.

What are the requirements to join us in this position

• Minimum 5 of experience of working in a similar role, ideally with experience in maintaining products with network effects. Previous experience as a technician would be a plus;
• Technical diploma or equivalent technical vocational training;
• Excellent problem-solving skills and ability to troubleshoot complex technical issues;
• Good analytics skills required to be able to perform data analytics and reporting tasks;
• Proficiency in Italian and English, with good communication skills;
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment;
• Experience in coordinating with contractors and managing maintenance projects;
• Strong organizational skills and attention to detail;
• Ability to work independently and as part of a team, with a proactive and flexible approach.

What will you get if you join us in this position

• The opportunity to join Bloq.it as one of the early employees in Italy to play a critical role in shaping the company’s growth trajectory in the country;
• A dynamic and fast-paced work environment with a culture of innovation, collaboration, and continuous learning;
• The opportunity to work in a flat organization and learning all aspects of operations of a company;
• Competitive salary and benefits package, tailored to your experience and skills;
• Flexible work conditions that allow you to balance your work and personal life;
• The satisfaction of knowing that your work brings real impact in the world by providing more affordable and sustainable options for e-commerce deliveries.

If you're driven by operations with a passion for technology and a desire to make a real impact in the world, Bloq.it is the place for you.

Join our team of #bloqstars and help us redefine the last-mile delivery experience!