Maintenance Support Agent

At Bloq.it, we’ve created the world’s leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable.

We’re quickly expanding, and after growing at 1000% for three years in a row, we’re now the fastest-growing Smart Locker company in the world and one of the fastest growing scale-ups in Europe.

We are in search of a Maintenance Support Agent to join our innovative team as our new #bloqstar. In this role, you'll play a crucial role in keeping our smart locker systems running smoothly by providing real-time technical support to our technical teams and quickly resolving maintenance issues.

What will be your responsibilities 

• Act as the main contact for maintenance-related requests, providing exceptional live support to maintenance teams and store managers via telephone, e-mail and other communication channels.
• Diagnose and resolve technical issues related to the maintenance of smart lockers, including hardware and software components.
• Contribute to the development and updating of technical documentation, training materials and standard operating procedures.
• Keep up-to-date with product developments and industry trends to enhance technical knowledge and support capabilities.
• Work with internal teams to identify recurring problems and implement preventive measures to minimize downtime and improve system reliability.
• Provide advice and training on maintenance procedures and troubleshooting techniques.
• Accurately document technical problems and solutions in internal knowledge base for future reference and continuous improvement.
• Work closely with deployment and maintenance teams to escalate complex issues and resolve them effectively.

What are the requirements to join us in this position

• Technical expertise in hardware (mechanical and electrical) systems, preferably with experience in maintenance or technical support roles.
• Fluency in French and English.
• Excellent communication skills, with the ability to convey technical information clearly and effectively.
• Strong problem-solving and troubleshooting skills, with great attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.

Extra valued skills 

• Previous experience in customer support or technical assistance is preferred.
• Knowledge of smart locker systems or similar technologies is a plus.

What will you get if you join us in this position

• The opportunity to work with cutting-edge technologies and have a significant impact on the future of e-commerce delivery.
• A supportive and collaborative work environment that encourages continuous learning and professional development.
• Flexible working conditions with the possibility of remote working and occasional travel.
• The opportunity to join our maintenance team and play a central role in contributing to innovative solutions that are redefining Bloq.it's revolution in the smart locker industry.
• A fast-paced, dynamic working environment with a culture of innovation, collaboration and continuous learning.
• Competitive salary and benefits, tailored to your experience and skills
• Quarterly face-to-face meetings in our Paris office, and regular meetings in our headquarters in Lisbon, PT, giving you the chance to connect with the team and immerse yourself in our corporate culture.
• Make a tangible impact by contributing to customer satisfaction and operational efficiency, actively supporting our mission to provide affordable and sustainable solutions.

If you're a passionate Maintenance Support Agent ready to shape the future of smart locker solutions, Bloq.it is the place for you.

Join our team of #bloqstars and help us redefine the last-mile delivery experience!